Truly understanding the feelings of our users has always been the dream of user experience researchers. Are they enjoying themselves? Are they frustrated? Are they genuinely interested and engaged?

Note: This is a two-part article. Part Two will appear in our next 19.1 issue. Our news feeds today are rife with ethical issues as they relate to the ever-increasing technologies we use. Self-driving ...

In early 2014, we found ourselves working for an organization with a large product portfolio built up over decades of acquisitions. To create a cohesive branded experience, it became clear that many ...

Figure 1. So many ways to greet a person—multi-language design. Multilingual design is a complex undertaking, but it is crucial for making websites accessible to international markets. You need to ...

Architectural initiatives optimize human wellness in the design of buildings. This article explores how these models could translate into an ethical design approach to ...

With augmented reality, the tech is typically put ahead of the user experience. We need to bring UX more prominently into the AR ...

Trauma is a global epidemic. Almost everyone has lived experience of trauma, and re-traumatization—reliving the traumatic event—can happen at any moment from related or unrelated stimuli; in the ...

Figure 1. There’s much more to the user experience of a library than navigating the stacks. (Credit: Mauricio Lazo/UH Libraries) Libraries may not be the first thing that comes to mind when thinking ...

One of the most exciting career transitions one can go through, regardless of the discipline, is from individual contributor to manager. Becoming manager of a user experience team adds to that already ...

Vice President and Chief Technology Officer, Lifestyle Solutions at Flex discusses how advanced technologies are transforming user experiences, shaping product development, driving customer loyalty, ...

A review of Delta UX: The Truth About How Valuing Customer Experience Can Transform Your Business by Debbie Levitt and contributing authors: Angie Born, Tanya Netayavichitr Book Website Publisher: ...

Explainable artificial intelligence (XAI) can help UX professionals advocate for better experiences in machine learning-driven ...