This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers across digital and voice channels.

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

The 8x8 Platform for CX seamlessly unites contact center, unified communications, and communication APIs to help organizations connect customers and teams globally. The platform empowers CX and IT ...

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences.

The potential for AI in CX is significant, but success relies on combining technology with structured data and human ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

The timing couldn’t be better. With customer interactions set to increase fivefold and two-thirds of CX leaders predicting leaner teams, AI-powered CX isn’t just the future—it’s the present.

Despite generative AI's many benefits, especially concerning CX, there are dangers to poor implementation. Companies must carefully consider how they will design and employ their AI strategy.

The Gist Accelerated training. Generative AI in CX helps new agents practice live scenarios, reducing lead time to proficiency and ensuring consistent customer experiences. Immediate answers.

The Talkdesk CX in Banking Report surfaces AI-powered CX as an impactful yet relatively untapped opportunity for financial services organizations needing to navigate mounting pressure to retain ...