For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

When you’re building a quick-service restaurant brand—or joining one as a franchisee—it’s easy to fall in love with the big ...

Beyond Taiwan, McDonald's has been prioritizing reusable packaging to limit plastic waste pollution in other countries. In ...

Debt collection is evolving into a customer-centric process focused on empathy, data-driven strategies, and respectful ...

The US has plenty of casual dining restaurant chains, but some are falling from favor. In 2025, customers have found these ...

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Explore why Expedia Group, Inc. is a Strong Buy with 40%+ upside potential. Learn about its EPS growth, discount, and growth ...

Using AI-powered low-code, Scoot more than doubles the development speed of its internal communications application, ...

Infobip, the global cloud communications platform, today launched its latest report - The AI Advantage: How Leading Brands ...

Target needs a hard reset on strategy, Wall Street believes. And new CEO Michael Fiddelke may not be the person to do it.