Report indicates fintech ‘piloting a new cohort of employees,’ while company spokesperson says firm's focus on AI hasn't ...

As generative AI evolves, a prompt-first economy will drive commerce, and it will be based on relevance, accuracy and ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Instead of pushing AI for the sake of it, it’s time to put the brakes on and consider how workers are actually using it.

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...

A growing number of Americans are relying on short-term financing to cover everyday essentials, according to a new study.

Klarna is rethinking its strategy after relying heavily on Artificial Intelligence (AI) to manage customer service. In a recent update, CEO Sebastian Siemiatkowski said the company is now planning to ...

New venture capital investment concentrated in large established players over the quarter, while investment in earlier stage ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

After a massive AI offensive at Klarna, different tones can now be heard again. The head of the company now sees limits to ...

Klarna, the Swedish buy-now pay-later fintech firm, is pulling back on AI as a replace for customer service staff. In an interview with Bloomberg , CEO Sebastian Siemiatkowski said Klarna’s emphasis ...